Refund and Returns Policy
Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Returned within 14 days of delivery
Certain types of goods are exempt from being returned, including:
- Custom or personalized items
- Sale or clearance items
- Perishable goods (if applicable)
Initiating a Return
To initiate a return, please contact our customer service team at info@addshopfitting.com with the following:
- Your order number
- Reason for the return
- Photos (if the item is damaged or incorrect)
Once your return request is approved, we will provide instructions on how and where to send your package.
Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–7 business days.
Please note that original shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us with your order number and details of the issue. We will guide you through the exchange process.
Return Shipping
You will be responsible for paying for your own shipping costs when returning an item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — processing time may vary
If you’ve done all of this and still have not received your refund, please contact us at info@addshopfitting.com.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at info@addshopfitting.com. We’re here to help!